Got a question? Here are answers to the things our customers ask us most. If you cannot find what you need here, just reach out and we will help directly.
How long will my order take to arrive?
Most orders arrive within 10 to 20 days, though this can vary a little depending on the specific item and your location. We know that is longer than some big retailers, and we would rather be upfront about it than promise something we cannot deliver. Every order includes tracking so you can follow its progress the whole way.
How do I track my order?
Once your order ships, you will receive an email with a tracking number and a link to follow its journey. If you cannot find this email, check your spam folder first, then get in touch with us and we will send it over again.
Can I change or cancel my order after placing it?
If you contact us quickly after ordering, we can often catch it before it is processed with our supplier. Once an order has been sent for fulfilment, we cannot guarantee changes, but we will always do our best to help.
What if my item arrives damaged or faulty?
Get in touch with us within 14 days of delivery, along with a photo of the issue, and we will sort out a replacement or refund. Full details are on our Returns and Refunds page.
Do you ship internationally?
Right now we primarily ship within the UK. If you are outside the UK and would like to order, please contact us first and we can let you know what is possible.
How do I know what size or fit to choose?
Each product page includes a size guide where relevant, usually based on your pet's weight or measurements. If you are ever unsure between two sizes, get in touch before ordering and we are happy to help you pick.
What payment methods do you accept?
We accept all major debit and credit cards, along with other secure payment options shown at checkout.
How do I get in touch?
The quickest way to reach us is through our Contact Us page. We aim to respond to every message as quickly as we can.