Got a question? Here are answers to the things our customers ask us most. If you cannot find what you need here, just reach out and we will help directly.
How long will my order take to arrive?
Delivery takes 3–7 business days in total, including 1–2 business days to process your order. Every order includes tracking so you can follow its progress the whole way.
How do I track my order?
Once your order ships, you will receive an email with a tracking number and a link to follow its journey. If you cannot find this email, check your spam folder first, then get in touch with us and we will send it over again.
Can I change or cancel my order after placing it?
If you contact us quickly after ordering, we can often catch it before it is processed with our supplier. Once an order has been sent for fulfilment, we cannot guarantee changes, but we will always do our best to help.
What if my item arrives damaged or faulty?
Get in touch with us within 14 days of delivery, along with a photo of the issue, and we will sort out a replacement or refund. Full details are on our Returns and Refunds page.
Do you ship internationally?
Yes. Shipping is free on every order, to the UK, across Europe, and to a range of other countries including the US, Canada and Australia. If your country isn't available at checkout, contact us and we'll let you know what's possible.
How do I know what size or fit to choose?
Each product page includes a size guide where relevant, usually based on your pet's weight or measurements. If you are ever unsure between two sizes, get in touch before ordering and we are happy to help you pick.
What payment methods do you accept?
We accept all major debit and credit cards, along with other secure payment options shown at checkout.
How do I get in touch?
The quickest way to reach us is through our Contact Us page. We aim to respond to every message as quickly as we can.
Still have a question?
A real person on our team will reply.